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 AfriHLTD Hub – Privacy Policy

Last Updated: 05/10/2025

Welcome to AfriHLTD Hub (“we”, “our”, “us”).
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information across our website, mobile experience, and Progressive Web App (PWA). It applies to:

  • Freelancers

  • Clients/Customers

  • Visitors

  • Mobile and PWA users

  • Anyone accessing our platform or services

By using AfriHLTD Hub, you agree to the terms in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

For Freelancers

  • Full name

  • Email address

  • Phone number

  • Profile photo

  • Skills, expertise, services offered

  • Portfolios, biographies, and uploaded documents

  • Payment details (e.g., bank, mobile money, PayPal)

  • Government ID (optional or required by region)

  • Location (city/country)

For Clients

  • Full name or business name

  • Email & phone number

  • Billing and payment details

  • Project information

  • Location (optional)

For All Users

  • Account credentials (securely encrypted)

  • Device details (browser, OS, hardware type)

  • IP address

  • Usage data (clicks, views, session logs)

  • Support messages or tickets

2. PWA-Specific Information

Our Progressive Web App (PWA) may store:

  • Local storage & cache

  • Offline usage data

  • Push notification tokens

  • Installation logs

  • Device performance analytics

We do not collect unnecessary background data.

3. How We Use Your Information

We use your data to:

Platform Operations

  • Create/manage your account

  • Match freelancers with clients

  • Host job postings, service listings, and communication

  • Facilitate secure payments

  • Enable ratings, reviews, and project tracking

Platform Improvement

  • Detect bugs & improve performance

  • Personalize your feed

  • Analyze usage for optimization

Security

  • Fraud prevention

  • Identity verification

  • Protecting accounts from unauthorized access

Marketing (Optional)

  • Newsletters

  • Promotions

  • Recommendations

You may unsubscribe anytime.

4. Financial & Payment Data

We do not store full card numbers or unencrypted payment details.
Payments may be handled through external gateways, including:

  • Mobile Money (M-Pesa, Airtel Money, etc.)

  • Banks

  • PayPal / Stripe / Flutterwave / Fincra

Their respective privacy policies apply.

5. Sharing of Information

We never sell your personal data.

We may share necessary information with:

  • Payment processors

  • Identity verification services

  • Hosting providers

  • Analytics partners

  • Email/SMS marketing tools

  • Legal authorities (if required)

Only essential information is shared—never more than required.

6. Cookies & Tracking Technologies

We use cookies for:

  • Login sessions

  • Saving preferences

  • Analytics

  • PWA caching

  • Faster loading

You can disable cookies, but some features may not work correctly.

7. Data Storage & Security

We protect your data using:

  • SSL/TLS encryption

  • Secure servers

  • Encrypted passwords

  • Firewall & intrusion detection

  • Routine security audits

Despite this, no internet service is 100% secure.

8. Your Rights

You have the right to:

  • Access your data

  • Update or edit information

  • Request deletion

  • Download/export your data

  • Opt out of marketing

  • Close your account

To make a request, email: [email protected]

9. Children’s Privacy

AfriHLTD Hub does not allow users under 18 to create accounts.
If we become aware of an underage account, it will be removed.

10. Third-Party Services

Our site may include links to:

  • External service providers

  • Payment portals

  • Advertisers

  • Educational resources

We are not responsible for the privacy practices of external websites.

11. PWA Permissions

Our PWA may request:

  • Push notifications (optional)

  • Local storage permissions

  • File access (only when uploading images/files)

We do NOT request:

  • Camera (unless uploading identity or project files)

  • Microphone

  • SMS

  • Contacts

All permissions are transparent and optional.

12. Data Retention

We keep your data for as long as:

  • Your account is active

  • Required for legal compliance

  • Needed to operate the service

You may request account deletion anytime.

13. Policy Updates

We may update this Privacy Policy periodically.
Major updates will be posted on our website or sent via email.

14. Contact Information

For privacy questions, concerns, or requests, contact us:

Email: [email protected]
Website: hltd.shop
Office: GARDEN ESTATE, GUMBA, NAIROBI KE 00100